Léa Morris Postnatal Doula

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I understand that life with a new baby can be unpredictable and that circumstances can change quickly. This policy is intended to protect the time I have reserved for your family while allowing reasonable flexibility during the postnatal period.

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1. Booking Deposit

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Deposit: A 25% non-refundable deposit is required to secure your booking. The deposit is calculated on the cost of the service/package and does not include travel expenses. Any applicable travel costs will be added separately.

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The deposit is non-refundable if you choose to cancel your booking, as it covers the time reserved for your family and may mean that I have turned away other enquiries.

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If your circumstances change and you need to reschedule, I will normally be happy to transfer your deposit to a new booking, subject to my availability.

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If I am unable to provide the agreed support, your deposit will be refunded in full.

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2. Cancelling or Rescheduling a Visit

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48 hours or more notice

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If you give at least 48 hours’ notice, you can cancel or reschedule your booked visit without any additional cancellation charge.

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For cancellations, your deposit will be retained and any amount paid above the deposit will be refunded.

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For rescheduling, your deposit can be transferred to your new booking, subject to my availability.

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Less than 48 hours’ notice

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For cancellations or rescheduling with less than 48 hours’ notice, your deposit will be retained and a cancellation charge of 50% of the remaining visit balance will apply.

This reflects the time reserved for your family and the difficulty of filling a short-notice appointment.

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Less than 24 hours’ notice or non-attendance

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For cancellations made less than 24 hours before a scheduled visit, or if you are not available for the visit without prior notice, the full remaining visit balance will be charged in addition to the non-refundable deposit.

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3. Illness and Emergencies

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I understand that illness and emergencies happen, particularly during the postnatal period.

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If you or your baby become unwell, or an unexpected emergency occurs, please let me know as soon as possible.

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I will always consider genuine illness, emergencies and significant unexpected circumstances with understanding and may waive or reduce a cancellation charge where appropriate.

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4. Changes Following Your Baby’s Arrival

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Babies do not always arrive according to plan, and your needs may change once you are home together.

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If your baby arrives earlier or later than expected, or your circumstances change significantly after the birth, please speak to me as soon as possible.

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Where I can, I will work with you to rearrange your support rather than treating the change as a cancellation. Any rearranged support remains subject to my availability.

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5. If I Need to Cancel

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If I need to cancel a visit because I am unexpectedly unavailable, I will let you know as soon as possible.

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I will do my best to offer an alternative date or time.

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If I am unable to provide the agreed support and we cannot find a suitable alternative, any payment made for the cancelled visit will be refunded in full.

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6. A Note About Flexibility

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My intention is not to penalise families for circumstances they cannot control.

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The postnatal period can be unpredictable, and I will always try to approach cancellations and changes with understanding.

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At the same time, my time is reserved specifically for your family, and last-minute cancellations can mean lost income and an appointment that I cannot offer to another family.

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My aim is to find a fair balance: providing flexibility when life changes unexpectedly, while making sure my time and work are respected too.

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Contact

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If you have questions about this policy, please contact:

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Léa Morris Postnatal Doula

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Name: Léa Morris

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Email: Leamorrisdoula@gmail.com

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Telephone: +447888472653

 

Policy effective from: 04/09/26

Policy review date: 04/09/27